Returns & Exchanges

We accept returns and exchanges for items purchased online, this does not apply to sale items.

If you change your mind or if the garment you received is not what you expected we cannot offer a refund. Store credit will be given to any returns that don't fall under our refund policy. Please place your orders wisely. 

  Refunds are only offered if the item you receive is damaged, faulty or not your correct order and we cannot supply you with a replacement. Shipping costs will not be refunded or credited unless the customer is forced to return an item because it was not the correct order or faulty.  

​​You must contact us within 7 days upon receipt of delivery with your reason for a return, refund or exchange. 

​Any returns or exchange must be in original condition as when first received unused, unwashed and with all original tags still attached. River reserve the right to refuse any return, exchange or refund if the item has been damaged because of wear. A further delivery cost will be required for re-sending any exchanges. Any returns, refunds, credits or exchanges will not be processed until the original order has been returned to River.

​All returns, exchanges and refunds should be sent via Track n Trace methods.

Until a returned or exchanged item is received by Bluedoor it is the customers responsibility. If the item is lost or not received by Bluedoor it will be the customers loss.

​All returns, refunds & exchanges need to be sent to:

1 Blake Street
Auckland 1011
New Zealand 

Ph: 09 218 2222